Our EquipCare Plans ensure equipment reliability and safety.  Choose from 3 levels of service and benefit from our class-leading Client Portal, service discounts and On-Site support.  

Our 

Plan Benefits

  • Client Portal
  • Discounts on Parts, Labor and Travel
  • On-Site Support
  • Site Safety Checks
  • Alerts and Recall Notifications
  • Comprehensive PM Programs for your critical equipment
  • Compliance Documentation

Portal Benefits

  • No Setup Fees
  • Accessible 24/7
  • Auto e-mail reminders for upcoming events
  • Works on any device - phone, tablet, laptop, desktop
  • Easy multi-site, multi-user setup
  • Can be used for any other reminders you think of

EquipCare Plans and Features

EquipCare FeaturesDefendPMOn-Site
Trained Biomed Service Technicians
Yearly Equipment Electrical Safety Check Ups on Covered Equipment
Compliance Documentation
Yearly LIM Checks (if applicable)
Yearly GFCI Checks
Discounted Equipment Purchase Pricing, Parts, and Labor Rates (5%)
EquipCare Portal
US-Based Support
9AM - 5PM EST Technical Phone Support
Equipment-Specific PM Programs
Inventory Reports By Location
Discounted Equipment Purchase Pricing, Parts, and Labor Rates (10%)
Alerts and Recall Notification Program
24/7 Technical 1-800 Phone Support
Next Day On-Site Service
Overnight Parts
Discounted Equipment Purchase Pricing, Parts, and Labor Rates (15%)
EquipCare Portal +
Mobile Parts Inventory **
24-72 Hour Repair Turnaround *
On-Site Audit Support

Plan Timeline

Our EquipCare Plans follow a step by step onboarding and maintenance process to ensure critical equipment is properly maintained and clients are satisfied.  See below for the major EquipCare plan service process.  Contact us today to sign up and have your equipment covered by one of our comprehensive plans!

Step 1

Plan Selection

Select plan based on equipment and service level.

Step 1
Step 2

Site Survey

Assess equipment condition and any repairs needed.

Step 2
Step 3

Initial Repairs

Resolve old equipment issues prior to Plan coverage.

Step 3
Step 4

Contract Start

Equipment coverage begins                           

Step 4
Step 5

Equipment Tested

Electrical and/or PM tests completed for piece of mind.

Step 5
Step 6

Support Work Orders

Conveniently generate work orders for unexpected issues.

Step 6
Step 7

Contract Renewal

Continue coverage and service savings.

Step 7

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